At Komeet, integrity, ethics and responsibility are essential pillars of our mission, which is why we provide all our stakeholders with a transparent, confidential and secure reporting system.

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Who can submit a report ?

Any person in contact with Komeet (customer, employee, supplier, partner, etc.) or with one of our stakeholders (employee, NGO, journalist, partner, etc.) can make a report if they observe or suspect behavior that is contrary to:

• Law or regulation
• Our ethical principles (including our commitments)
• Social, environmental or human rights standards

These reports may concern the behavior of any Komeet stakeholder (customer, association, employee, supplier, etc.).

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What can you report?

Here are a few examples of situations that can be reported:

• Non-compliance with environmental regulations
• Breach of an explicit commitment
• Human rights violations (exploitation, discrimination, etc.)
• Conflict of interest
• Fraud or corruption
• Harassment or inappropriate behavior

Please note: this system does not apply to commercial complaints or customer support requests. For these, please write to hello@komeet.cc or contact our support team directly via the chat available on the platform.

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How do I report a problem?

There are two ways to do this:

• By email via our dedicated address: alerte@komeet.cc
• Postal mail (specifying “Confidential - Ethics alert”) :
  Komeet – Héloïse Arnold
  65 rue Ordener
  75018 Paris

You can make a report either by name or anonymously. All reports are treated with the utmost confidentiality.

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Confidentialité & protection

💡 Complaints and reports are handled by our CSR manager, @Héloïse Arnold, who is trained in the confidential management of alerts. In the event that the person in charge of processing is unavailable or directly involved, another authorized or independent person will be designated.

Other people may also be involved in the procedure depending on the nature of the alert (members of management or external people as required).

All reports are treated in the strictest confidence. No act of retaliation will be tolerated against a whistle-blower. In the event of proven retaliation, disciplinary action will be taken.

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What happens when a report is received?

Here are the steps of the process:

• Receipt of the report
• Acknowledgement of receipt within 5 business days
• Preliminary assessment of admissibility*
• Internal investigation, if necessary
• A target timeframe of 6 weeks is set to reach a resolution
• If no resolution is possible, a reasoned response will be provided
• Final response within a maximum of 6 weeks
• You will be informed at each step, unless you have chosen to remain anonymous

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💡 * An alert or feedback is considered admissible:
- If it concerns a subject on which Komeet and its partners have the power to act or decide - Depending on its relevance and consistency with regard to Komeet and its commitments (in particular: our commitments and the various legislations);
- Its seriousness and its potential impact on the stakeholders concerned;- The factual elements provided.

A reasoned feedback is sent if the complaint is deemed inadmissible (with a clear explanation of the reasons for refusal).

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Need help?

If you have any questions, please contact us directly at alerte@komeet.cc or by post. Our full whistleblowing and complaints management policy is available on request.